Terms and Conditions

This document, along with any associated materials, outlines the terms and conditions under which we offer all products listed on our website, WWW.AGSFLOORING.CO.UK (“our site”). We kindly request that you read these terms carefully and ensure you fully understand them before placing any orders. By ordering any of our products, you agree to comply with these terms and conditions.

Please keep a printed copy of these terms for your records. If you do not agree to these terms, you will not be able to place orders for products through our site.

Disclaimer of Warranty

The following circumstances will void and render our warranty invalid:

Formation of the Contract
1. When you place an order with us, it constitutes an offer to purchase the products. You will receive an email acknowledging receipt of your order; however, this does not indicate acceptance. We will check the price and availability of your selected products. Once your order is accepted, we will send you a subsequent email (“Acceptance Email”) confirming that a contract (“Contract”) has been established between us. This contract will only cover the products referenced in the Acceptance Email.
Right of Withdrawal – Cancellations
1. If you are purchasing as a consumer, you have the right to cancel a contract at any time within fourteen working days from the date of your order. In this case, you will receive a full refund for the price of the products in accordance with our Delivery and Returns policy (detailed in our Delivery & Returns Policy).
2. To cancel a contract, please inform us in writing at the address provided in section 1 or via email at sales@agsflooring.co.uk. If the item has been delivered, you will need to return the products to us at your own expense as soon as reasonably possible. Please ensure you take reasonable care of the products while in your possession. Failure to do so may result in a claim for compensation against you.
3. You will not have the right to cancel a contract for any products that have been customised to your specific requirements.
4. Deposits: To offer greater flexibility and better serve our customers, we allow clients to reserve products and secure promotional prices with a deposit of 15% of the product’s value. This deposit is fully refundable within 14 days unless AGS FLOORING provides written confirmation stating otherwise. After 14 days from the order placement, the deposit and any additional payments become non-refundable, unless indicated otherwise in writing by AGS FLOORING. We also provide storage services; orders can be stored free of charge for up to 10 weeks from the date of order.
Delivery
1. Your order will be delivered according to the terms outlined in our Delivery and Returns Policy.
2. Due to the numerous factors involved in deliveries, we recommend not booking an installer until after you have received your complete order. Factors such as manufacturing times, weather conditions, supply and demand issues, and the possibility of needing replacement deliveries for damaged items could cause delays. Therefore, we cannot accept responsibility for any failure to meet scheduled installation dates due to delivery issues. Delivery timelines are estimates and cannot be guaranteed under any circumstances.
3. The responsibility for the products passes to you upon delivery. After accepting delivery, please inspect at least one box/worktop to assess its colour, finish, texture, and variations. If you are satisfied, you may store the goods for installation. If you are not satisfied, do not open any additional boxes. Refunds will only be issued for unopened boxes. Ensure boxes are opened in a way that allows for return to the original packaging. It is advisable to check each board/worktop prior to installation to confirm compliance with the product description, and your installer should conduct their own inspection before installation.
4. Ownership of the products transfers to you only after we have received full payment for all sums owed, including delivery charges.
5. We will coordinate with customers after orders are placed to arrange delivery, ensuring someone is present to accept the goods. Communication will be via telephone and/or email. While we will make every effort to deliver within the agreed timeframe, specific times cannot be guaranteed. We strongly recommend that installation specialists not be booked until after the goods have been delivered.
6. Your order can be stored free of charge for up to 10 weeks from the date of ordering.
Pricing and Taxes
1. The prices displayed for the products on our site include VAT. If there is a change in VAT rates between your order date and delivery, we will adjust the VAT charged unless you have made full payment prior to the change.
2. Prices for products and delivery charges may change at any time; however, these changes will not affect orders for which delivery has already been confirmed.
3. Our site features numerous products, and despite our best efforts, some may be incorrectly priced. We will confirm prices during our dispatch process, which means if a product’s correct price is lower than our listed price, we will charge the lower amount at dispatch. Conversely, if the accurate price is higher, we will contact you for confirmation before dispatching.
4. In the event of a pricing error, we are under no obligation to provide products at the incorrect (lower) price.
5. We accept various payment methods, including credit and debit cards, cheques, and bank transfers. We are not responsible for fees incurred by your bank for transfer services.
Product Samples
1. Samples of products are provided for guidance purposes only and may differ since our products are natural, and no two samples will be identical.
2. Colour and shade variations of products displayed on our site may differ from those delivered due to variances in the software and/or hardware you are using.
3. All products are subject to availability, and we reserve the right to limit quantities based on current stock.
4. Promotional items and free gifts are offered in accordance with our Discount Codes page and are limited to specified products within a designated timeframe.
5. Please note that free samples are provided only for flooring.
Liability
1. Subject to clause 6.3, if we fail to comply with these terms and conditions, our liability to you will be limited to the purchase price of your products and, as set forth in clause 6.2, any losses you may incur as a result that are foreseeable.
2. Subject to clause 6.3, we shall not be liable for losses resulting from our failure to comply with these terms and conditions, which fall into the following categories. However, this clause shall not limit claims for physical property loss or damage that is foreseeable, nor for direct losses not excluded in clauses 6.2.1 to 6.2.4 below:
  1. Loss of income or revenue;
  2. Loss of business;
  3. Loss of profits; or
  4. Loss of anticipated savings.
3. Nothing in this agreement limits or excludes our liability for:
  1. Death or personal injury caused by our negligence;
  2. Fraud or fraudulent misrepresentation;
  3. Any breach of obligations as implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982;
  4. Defective products under the Consumer Protection Act 1987; or
  5. Any other matter for which it is illegal for us to exclude or attempt to exclude our liability.
Claims for Manufacturing Faults
1. At AGS FLOORING, we implement inspection procedures to ensure that your flooring is delivered without faults. Unfortunately, in rare cases, some products may fail to meet our high standards. We recommend inspecting each board/worktop prior to installation to ensure you have received the correct and undamaged products. Failure to do this might invalidate your warranty. Should you find discrepancies, please refrain from using the affected product and contact us immediately via email at sales@agsflooring.co.uk , explaining the issue and attaching pictures where possible. We will prioritise your case in line with your legal rights. Please note that we cannot replace defective planks or worktops that have already been installed.
Warranty Information
1. We assure that products purchased from us will, in all material aspects, conform to their description, be of satisfactory quality, and be suitable for their common intended uses. This warranty applies only if the products are installed by a qualified professional (holding a Level 2 NVQ qualification in floor fitting) and properly maintained according to the manufacturer’s guidelines. This warranty is valid from the date of the original purchase and is non-transferable. Proof of purchase is necessary for warranty claims. The warranty for flooring products purchased for domestic/residential use (non-commercial) is for 25 years. For traders purchasing flooring for commercial purposes, the warranty is limited to 5 years.
2. For comprehensive product warranty information, please refer here. Generally, the warranty covers the structural integrity of the product rather than the finish, which may wear over time. Notably, any modifications to your products post-purchase may impact this warranty.
Import Duties
1. Orders placed for delivery outside of the UK may incur import duties and taxes, which will be assessed when the delivery arrives at the destination. You will be responsible for such import charges. Please understand that we have no control over these fees and cannot predict their amounts, so we recommend checking with your local customs office for additional information before placing your order.
2. Additionally, you must comply with all relevant laws and regulations in the destination country. We will not be liable for any breaches of such laws on your part.
Communications
1. Applicable laws require that certain information or communications we send must be in writing. By using our site, you agree that communication with us will primarily take place through electronic means, notably via email. For contractual purposes, you consent to this electronic mode of communication, acknowledging that all contracts, notices, information, and other communications provided electronically fulfil any legal requirement to be in writing. This condition does not affect your statutory rights.
2. Please note that calls to our offices may be monitored or recorded.
Notices
1. Any notices you need to send to us should be directed to AGS FLOORING at the address provided, or via email at sales@agsflooring.co.uk . We may send you notices to the email or postal address you provided when placing your order or through any methods indicated in clause 11 above. Notices emailed will be deemed received 24 hours after transmission, while letters will be considered served three days after dispatch. To prove service, it will be sufficient to show that letters were correctly addressed, stamped, and posted, or that emails were sent to the specified address.
Transfer of Rights and Obligations
1. The contract established between you and us binds both parties and our respective successors and assigns.
2. You may not transfer, assign, charge, or otherwise dispose of a contract or any associated rights or obligations without our prior written consent.
3. We may transfer, assign, charge, subcontract, or otherwise dispose of a contract, or any related rights or obligations, at any time during the contract’s duration.
Events Beyond Our Control
1. We cannot be held liable for any failure to perform or any delay in performance of our obligations under a contract due to events that are outside our reasonable control (“Force Majeure Event”).
2. A Force Majeure Event includes acts or occurrences beyond our reasonable control, including but not limited to:
  1. Strikes, lockouts, or other industrial actions.
  2. Civil disturbances, riots, invasions, acts of terrorism or threats, wars (declared or otherwise), or preparations for war.
  3. Fires, explosions, storms, floods, earthquakes, subsidence, epidemics, or other natural disasters.
  4. An inability to utilise railways, shipping, aircraft, motor transport, or other public or private transport.
  5. An inability to utilise public or private telecommunications networks.
  6. Actions, decrees, legislation, regulations, or restrictions imposed by any government; and
  7. Pandemics or epidemics.
3. During the duration of a Force Majeure Event, our performance under any contract is considered suspended, and we will receive an extension of time for the duration of the event. We will make reasonable efforts to resolve the Force Majeure Event or find a means to fulfil our obligations despite its impact.
Waiver
1. If we do not insist on strict compliance with your obligations under the contract or fail to exercise any rights or remedies, it does not constitute a waiver of those rights or remedies, nor does it relieve you from your obligations.
2. A waiver of any default does not constitute a waiver of any subsequent defaults.
3. No waiver of these terms and conditions will be valid unless it is expressly stated as such and communicated to you in writing, as per clause 11 above.
Severability
1. If any court or authority determines that any provision of these terms and conditions or any provision of a contract is invalid, unlawful, or unenforceable, that provision shall be severed to the extent of its invalidity, and the remaining terms shall remain in effect.
Entire Agreement
1. These terms and conditions, along with any documents expressly referenced herein, constitute the complete agreement between us, superseding all previous discussions, correspondence, negotiations, arrangements, understandings, or agreements relating to the subject matter of any contract.
2. Each party acknowledges that when entering into a contract, neither party relies on any representation or warranty not set out in these terms and conditions or related documents.
3. Each party agrees that our only liability concerning representations and warranties in this agreement (whether made innocently or negligently) shall be for breach of contract.
Right to Amend Terms and Conditions
1. We reserve the right to revise and amend these terms and conditions periodically.
2. You will be subject to the policies, terms, and conditions in force at the time of your order unless changes are required by law or governmental authority (in which case they will apply to subsequent orders), or if we notify you of changes to these policies or terms before sending delivery confirmation (in which case, we assume you have accepted the changes unless you inform us otherwise within seven working days of receiving your products).
Governing Law and Jurisdiction
1. Contracts for the purchase of products via our site and any disputes or claims arising in connection with them, including non-contractual disputes or claims, will be governed by English law. Any disputes arising from such contracts will fall under the exclusive jurisdiction of the courts of England and Wales.
Rights of Third Parties
1. No individual who is not a party to these terms and conditions or a contract shall possess any rights to enforce or rely upon any provisions in accordance with the Contracts (Rights of Third Parties) Act 1999.